Films, pictures and words about our work


The Third Workforce

There are over 6 million unpaid informal carers in the UK. The service they provide to family, friends and the wider community means the cared for are less reliant on public services, can remain in their own homes, and live as full a life as possible in their local communties. Because their role is informal, the work they do often remains invisible to the wider public, yet without them the health and social care systems in the UK would suffer. In essence informal carers are the ‘Third Workforce’ who work alongside the NHS and Social Services; their work is often 24/7, and can last a lifetime. Like their colleagues in health and social care, carers work on the ‘frontline’, and are exposed to a working environment that can overwhelm them and cause burnout.

In 2016 we were commissioned by Hywel Dda University Health Board and the Mid Wales Health Collaborative to develop a resilience and wellbeing programme for Carers. In August 2017 we will present research from the programme, and deliver a masterclass at the Insititute of Health Improvement and the British Medical Journal annual conference in Kuala Lumpur. We will begin developing a Third Workforce Training the Trainers and Young Carers programme with Ceredigion County Council over 2017/18.

The short film below introduces you to some of our unsung heroes, and gives you an insight into some of the challenges they face on a daily basis.



Betsi Cadwalladr University Health Board Trust and the Royal College of Physicians

Working in the NHS presents many challenges. NHS staff strive to bring us the best in public services, and this often involves changes in what and how things are done. Change isn’t easy at the best of times, for the Future Hospital teams, the challenge is to deliver world class services through innovation and to ensure that quality and performance remain at optimum levels. We were proud to be invited to work with Dr Olwen Williams who leads the team at Betsi Cadwalladr University Health Board Trust, and to work with new teams begining their Future Hospital projects in 2016.


You can find out more about the work we did with Betsi Cadwalladr University Health Board Future Hospital Team by clicking



The Chemical Industry Association

Workplace wellbeing is something all employers want to invest in. The Chemical Industry Association invited us to be part of their annual health leadership conference in 2016, we are now pleased to provide resilience and wellbeing workshops to their member organisations across the UK.

In order to achieve maximum impact we connect with Human Resource and Occupational Health Managers and Occupational Hygenists. This ensures knowledge is cascaded into the host organisations and smaller projects are carried forward.


 Academi Wales

In 2017 we worked alongside Academi Wales to scope out what resilience and wellbeing meant to senior public sector leaders in Wales

We held conversations across Wales and used our resilience and wellbeing model to structure the conversations.  We asked leaders to define what their ‘best self’ is as a leader, and how being on the ‘periphery’ to that might be used to develop resilience. We were invited to present our findings at Brighton University Leadership Conference. We look forward to continue working with public sector leaders across Wales in 2017/18. Our full report from the scoping study is available upon request.